At Gotchies, we want you to love your new underwear. If you’re not completely satisfied with your purchase, we offer a 100 -day hassle-free return and exchange policy to ensure you have a positive experience.Exchanges do not have any handling fees, but refund returns will require an $8 handling charge. If you choose to get a refund in store credit there is no handling fee.https://getgotchies.loopreturns.com/
To start your return/exchange, please go to the following link: https://getgotchies.loopreturns.com
Here are the three return options we can facilitate to best meet your needs:
We accept returns within 100 days of delivery. Once you are finished entering the details of your return through the portal, you will be shown a prepaid return label that you can download and print.Exchanges have zero fees (except for exchanges on singles)Refund returns have an $8 handling fee that is reduced the total value returnedIMPORTANT:
If you ordered any multi-pack, you may open and try on only one pair to determine if the fit and feel meet your expectations. To ensure a smooth return process:designated try-on pair .do not remove the tissue paper or handle the sealed pairs below unless you are certain you’re keeping them.donate or repurpose the try-on pair , as we do not accept it back.one pair and keep the rest sealed if returning.
If Opened: $5 size exchange .https://getgotchies.loopreturns.com/ If Unopened:
• Bundles that are under MEGA PACKS (as categorized on this page ) are not allowed to be exchanged or returned.
Once we receive your returned items, we’ll process your refund within 2-5 business days.
If you received the wrong size, color, or product, we'll fix it quickly!
Returns and refunds are eligible for orders made within the US. All international purchases are final sale.
