Gotchies Return & Refund Policy

At Gotchies, we want you to love your new underwear. If you’re not completely satisfied with your purchase, we offer a 30-day hassle-free return and exchange policy to ensure you have a positive experience. A $5 handling fee will apply to all return types. To initiate your return/exchange, please go to the following link: https://getgotchies.loopreturns.com/

Returns and refunds are eligible for orders made within the US. All international purchases are final sale.

Multi-Pack Return Guidelines (2, 3, 5 & 8-Packs)
If you ordered any multi-pack, you may open and try on only one pair to determine if the fit and feel meet your expectations. To ensure a smooth return process:
- The top pair in your box will be separated with tissue paper — this is your designated try-on pair.
- Please do not remove the tissue paper or handle the sealed pairs below unless you are certain you’re keeping them.
- If you choose to return the pack, the unopened pairs below the tissue paper must remain in their original condition.
- Kindly donate or repurpose the try-on pair, as we do not accept it back.
- We’ll cover the cost of return shipping (U.S. only).

Note for No-Fly Boxer Briefs:
- Each pair is individually packaged. The same return process applies — try on only one pair and keep the rest sealed if returning.

IMPORTANT:
For hygiene reasons, we cannot accept returns if any pair besides the designated try-on pair has been opened or handled. Refunds will not be issued in these cases. We appreciate your understanding and cooperation.

‍One-Pack Returns
If Opened:
If you've purchased a one-pack and are unsatisfied with the fit or size, we’re happy to offer a free size exchange (just cover the $5 handling fee).
To initiate: https://getgotchies.loopreturns.com/

Please note:
We cannot offer refunds on opened one-pack items, even if unworn or unwashed. We encourage you to gift the unwanted pair to a friend!

‍If Unopened:
If the packaging is still sealed, you’re eligible for a full refund. Just return it within 30 days of receiving your order.

Closet Cleanout 10-Pack (Final Sale)
The Closet Cleanout 10-Pack is heavily discounted and offered as a final sale item. It is not eligible for return or exchange.

However, if you receive the wrong size, a defective product, or experience any other issue with your order, please reach out to our customer support team (support@getgotchies.com) — we’re happy to make it right on a case-by-case basis.

‍How to Return or Exchange Your Gotchies
Within 30 days of receiving your order, initiate a return or exchange. Please go to the following link: https://getgotchies.loopreturns.com/
Pack up the items in a similar manner to when you received them.

‍Refund Processing
Once we receive your returned items, we’ll process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping and handling fees are non-refundable as part of any returns or exchanges, unless the return is due to a defect or an error on our part.